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General Information

Purchase Orders: Complete PO’s will ensure your order is completed accurately & on time. Use this checklist when submitting your purchase order. 
• Company Name, Address, Phone & Fax Number
• ASI Number (if appropriate)
• Contact Name & E-mail Address
• Ship-To Address
• Any Special Shipping Instructions
• Required In-Hands Date
• Item Number(s)
• Quantity & Color
• Logo Description
• PMS# for Imprint Colors
• Placement of Logo
• Size of Imprint 
• On Reorders - Reference Previous PO# & Date

Prices: Subject to change without notice. See diversified-adtee.com for the most recent prices.

No verbal orders will be accepted: 
Please submit all orders via mail, fax, e-mail sales@ballpro.com. If you do not receive confirmation of your order within 24 hours, please contact us. You will receive a paper proof via fax or e-mail for new, in-house orders in excess of $500. All order modifications must be received in writing (fax or e-mail). 

Production Time: Varies by product. Production time starts upon receipt of complete PO, artwork & credit approval. Cut–off time for regular production is 1PM Central time. Orders received after 1PM will be considered orders for the following day. For 3 day turn items, production time starts upon receipt of proof & credit approval.

Credit: New accounts require payment at the time the order is received. Accounts with credit terms must respond to requests for information or production will be delayed.

Rush Orders: Call for pricing & availability. 

Cancellations: Accepted only if approved by Diversified Quality Kitchenware completed orders cannot be cancelled. Cancelled orders may incur charges for screens, plates, artwork, material or other items produced. Cancellations must be in writing.

Returned Goods: Returns will not be accepted without factory authorization. Credit will be granted only upon return of goods.

Less Than Minimum: Available on all products, contact (diversified@ballpro.com) for quote. Billed at first column quantity and a LTM fee of 80.00(P) plus set up charges.

Speculative Samples: Spec. samples are available on many Diversified Quality Kitchenware printed items. One or two color 80.00(P) plus cost of item & screens/plates. Three or more colors 120.00(P) plus cost of item & screens/plates. Please call for availability of factory printed items.

Blank Product: Please call for pricing and availability of unimprinted product. Some products are not available blank.

Random Samples: Random imprinted samples are available for most products. Samples will be billed at end quantity price plus shipping. Include your shipping account number & samples under 20.00(P) will be sent at no charge. Send sample requests to samples@ballpro.com.

Poly Bagging: Poly bagging available on most products, please add .25(R) per piece.

Overruns & Underruns: All orders are subject to print runs of +/- 5%. In most cases, we will ship exact quantities.

Product Color: Colors shown in the catalog & website are portrayed as accurately as possible. Due to variances in the catalog printing process, computer monitors & the material manufacturing process, the actual product color may differ. For the best impression of an item’s color, please request a random sample.

Logo Use: Submitted artwork must comply with all laws governing copyrights & trademarks. Written authorization is required for licensed logos. Use of logos in this catalog are for illustration only & does not imply endorsement by the company.

Third Party Media: Diversified Quality Kitchenware is not responsible for incorrect or non-current pricing for items listed or shown in any third-party publication or media including third-party websites or search tools (such as SAGE, ESP, etc.). Please contact us for the most complete & up-to-date information or visit diversified-adtee.com

 

Product Responsibility Code

Diversified Quality Kitchenware has adopted standards for the safety, quality and integrity of our products. For details regarding our product responsibility code & compliance issues (including California Prop 65).

 

3 Day Turn Requirements

Digital or up to 2 color imprint only, 2nd column max quantity, acceptable PO, art and approved credit, 3 days from proof and credit approval.

 

Artwork

Artwork should be e-mailed to art@ballpro.com. Reference your company name & PO# in the subject line. Also indicate the item being imprinted & PMS colors if possible.

Acceptable Art: Vector art (Illustrator editable) or high-res (600 DPI at imprint size) Photoshop art files only. All fonts should be converted to outlines. Acceptable formats: AI, BMP, EPS, TIFF, PSD & PDF.

Laser engraving: Vector artwork without strokes is the only accepted format. Contact (diversified@ballpro.com) for quote.


PMS Matches: PMS numbers should accompany all orders. Diversified Quality Kitchenware will match within one shade as close as possible without charge on most items. Diversified Quality Kitchenware cannot guarantee PMS color matching on colored surfaces. 

Double Printed Product: Applying a second coat of ink add .40(R) per piece. This process applies dark item only and Diversified Quality Kitchenware cannot guarantee PMS match.

Imprint Size: Imprint sizes vary by item. We will print your logo as large as possible. If your artwork is to size or you do not want the maximum imprint, please indicate on your purchase order.

Camera-Ready Art: Artwork that requires touch-ups or otherwise is not camera-ready will be subject to extra charges - 40.00(P) minimum.

Straight Line Copy: 10.00(P) typesetting for standard font. 20.00(P) for any other style.

Paper Proofs: Proofs are normally processed within 24-48 hours. 

 

Shipping

Orders are shipped FOB - origin, freight prepaid & charged, buyer’s risk in transit. Most orders are shipped UPS or FedEx. You may request third party billing for freight charges. Please include a valid address & telephone for the shipping account. Handling charges and restrictions may apply. 

International Shipping: Requires buyer’s shipping account. All 
shipments made to destinations outside the Continental US are shipped FOB - origin; all duty, tax, fees & risk in transit are the responsibility of the buyer. A final destination contact name & phone number is required for international shipments. Not all products can be shipped outside the US.

Freight Quotes: Call or e-mail for freight quotes. Quotes are estimates only. Actual shipping costs may vary.

Multiple Destinations: If order requires shipment to more than two destinations, there will be a 10.00(P) drop-ship charge for each shipment after the second.

Shipment Notification: By providing your e-mail address on your PO, you will receive an automated update, with tracking numbers, when your order ships